Contact us

A real person reads everything that comes in, and replies within one working day. Tell us about your pet — we would rather answer your questions before you book than after.

Message us in the app

If you already have a booking, this is the fastest route. Everything stays attached to the booking so nothing gets lost.

Open messages

What to tell us

You do not have to — but these four things save a round trip and get you a proper answer first time:

what kind of pet, and roughly how big
what you need, and when
your booking reference, if this is about an existing booking
anything about your pet we should know before answering

If it is an emergency

If your pet is unwell or hurt right now, call your vet first — not us. If we have your pet, call us straight away on the number above rather than emailing.

Replies: within one working day

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